BQE CORE becoming top of the industry as it streamlines previous issues
November 16, 2023

BQE CORE becoming top of the industry as it streamlines previous issues

Dorothy Glenn | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

BQE Core

Overall Satisfaction with BQE CORE

I use BQE Core for Billing and Accounting. As a firm it is also used for project management. We have also recently added on the CRM. About 6 months ago, we were ready to jump ship from CORE to somewhere else like Deltek because of all the issues we were having. However, with the new CEO and sticking through many changes that were rolled out by CORE, it is now much better and we are much happier with the system. There are still glitches that continue to happen, but we are also filtering through those that are spurred on by our own user error/practices that were not helpful and when it is an issue with CORE where we need to call up and have someone help, there is always someone who can help fix whatever the problem may be. Changes are still happening and we patiently await some of those to make this an even better platform for efficiency in communication, invoicing, and project management.

Pros

  • Customer Service
  • Project set-up
  • Billing

Cons

  • They do not have customizable widgets
  • somewhat frequent system glitches
  • invoice collections and notes on projects affiliated with the client
  • positively impacted profit and loss awareness
  • online payments have made a positive impact on AR
  • The ability to take notes in the client info has positively impacted client management
  • the inability to easily access contact information for a client from "to-do list" has negatively impacted client management and invoice collections

Do you think BQE CORE delivers good value for the price?

Yes

Are you happy with BQE CORE's feature set?

Yes

Did BQE CORE live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of BQE CORE go as expected?

I wasn't involved with the implementation phase

Would you buy BQE CORE again?

Yes

BQE CORE is well suited for a firm trying to get a better understanding of their project performance as a whole as well as better manage time and project resources. It is not the greatest for client management through a project or through invoicing, but it is do-able within the system.

BQE CORE Feature Ratings

Project Management
7.8
Task Management
9
Resource Management
10
Gantt Charts
10
Scheduling
7
Workflow Automation
8
Team Collaboration
8
Support for Agile Methodology
Not Rated
Support for Waterfall Methodology
Not Rated
Document Management
4
Email integration
2
Mobile Access
Not Rated
Timesheet Tracking
10
Change request and Case Management
Not Rated
Budget and Expense Management
10
Professional Services Automation
4.0
Quotes/estimates
Not Rated
Invoicing
3
Project & financial reporting
8
Integration with accounting software
1

BQE CORE Support

They are relatively easy to get a hold of on the phone and can usually solve the problem on the phone or they will escalate the case.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support cares about my success
Quick Initial Response
None
I am not sure, I do not think so.
Yes - There are ongoing bugs that should hopefully go away once they have transitioned their interface from have two to just the one.
When we were looking at using ePayments, they were very helpful in answering all our questions in a timely manner and helping us set up this option for our clients.

Comments

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