Great tool to schedule shifts and track adherence
May 09, 2024
Great tool to schedule shifts and track adherence
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Calabrio Teleopti WFM
Calabrio Teleopti WFM is used as a solution to plan costumer service advisors and costumer service team leaders schedules, their breaks, trainings, coachings and different skills in which they work in each day. It is also used to track vacation, special leaves, sickness, compensation days and schedule preferences. We also use it to filter teams and different costumer services departments.
- Planning costumer service advisors schedule
- Planing costumer service advisor skills during a shift
- tracking vacation, sickness, compensation days and special leaves
- see dayly skills from the same advisor in one page for a full week/month
- to be able to log in directly, not put 2 times login data/company data
Do you think Calabrio Teleopti WFM delivers good value for the price?
Not sure
Are you happy with Calabrio Teleopti WFM's feature set?
Yes
Did Calabrio Teleopti WFM live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Calabrio Teleopti WFM go as expected?
I wasn't involved with the implementation phase
Would you buy Calabrio Teleopti WFM again?
Yes