Good product but accuracy is sometimes off.
February 25, 2022
Good product but accuracy is sometimes off.
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with CallMiner Eureka
CallMiner Eureka allowed us to see insights into the quality of customer service and the pain points of our customers.
- Reporting
- Sentiment analysis
- Trending
- Accuracy
- Customer Service
- Customer satisfactions
- Marketing
- It allowed us to supplement the QA program to improve customer experience
- It allowed us to better market products to our customers.
CallMiner Eureka was stronger in reporting but weaker inaccuracy. It provided good reports to focus our QA program and individuals but sometimes the interpretation of the statements was wrong.
Do you think CallMiner Eureka delivers good value for the price?
Yes
Are you happy with CallMiner Eureka's feature set?
Yes
Did CallMiner Eureka live up to sales and marketing promises?
Yes
Did implementation of CallMiner Eureka go as expected?
Yes
Would you buy CallMiner Eureka again?
Yes