Camtasia is a Trainer's friend
June 03, 2019

Camtasia is a Trainer's friend

Cheryl Zelasko | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Camtasia

We use Camtasia in two ways. Our upper-level management uses it to convey knowledge to the company, kind of like a recorded town hall meeting. Our HR staff and I use it as a visual training tool.

Pros

  • It has editing functions that allow you to cut and paste new pieces into your recording without having to re-record the parts you are happy with.
  • It is easy and quick to set up and start.
  • It has multiple ways to save the file so it can be distributed.

Cons

  • If you're not someone who uses this type of software regularly, it is a little intimidating.
  • Placing the annotations and other features that are available into your clip have a lot of trial and error to them. I found it difficult to get the size and information I wanted where I wanted it.
  • Camtasia is particularly helpful when I have a manager that needs to understand how to use one of our systems and it is too complicated to talk them through it over the phone. I tell them to give me 10 minutes, and I open up the software and record the steps of what needs to happen for them to be successful. I send the video to them and they have everything they need without me trying to describe where to click next over the phone.
  • Camtasia is huge for us in onboarding new employees. We have a massive amount of information that is unique to us. We use this software to maintain training videos so we do not have to tie up manager time explaining basics to our company. We have a series of 10, 15-minute videos that describe to an employee how to access information, what forms to use, where they are located, safety issues, etc. This allows us to know all employees are getting the same information.
  • It also allows us to gauge how effective we are in conveying information. If we are consistently answering the same question, we modify the training video to reflect that.
I use it often when trying to help our managers generate specific types of reports or learn repetitive processes. I can go through the procedure on my screen and talk them through step by step so they can refer back to it at later dates to generate the information they need in a report or understand the process to submit something to our department.

We have a detailed customer quoting system that has 7 steps to it. If you miss one, it completes stops the process. By videoing the steps through a complete process, our staff can see how to handle the situation and it is available for new hires so we don't forget to tell them a step.

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