Program gives employees the ability to take charge of their personal information.
October 30, 2019

Program gives employees the ability to take charge of their personal information.

Jerlyn Martin | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Ceridian Dayforce

HR uses Dayforce for payroll processing. Employees use the mobile app to clock in. Managers use it to interact with employee info, approve payroll, performance and track time away from work.
  • Support team assigned to us are very knowledgeable of the program and offer great assistance.
  • Dayforce Education is another great tool even to take refresher courses of modules currently using.
  • WFM for clocking in on mobile app or computer and keeping track of our time away from work is a breeze.
  • Year-end suggestions in advance are great reminders. The hotfix notes are ideal if you read them.
  • Handling our PTO grant and accruals has been good.
  • Mobile app should allow managers to approve payroll.
  • Recruiting should put candidate offer letter in the employee file.
  • In the recruiting module, we would like to add a logo that is on the job description to the Indeed feed.
  • Pay Grades need to be made available to the employee profile.
  • Processing payroll is much quicker.
  • Employees' navigation in the system means they have control of what is entered. HR time is freed up answering questions.
  • Time away from work is tracked and does not allow employees to take more time off than granted.

The tax updates ease the work of Payroll to not input the updated tax information. But, Wyoming is a problem with Worker's Comp and requires extra steps because the program does not recognize the rate change from year to year.

Annual limits are set by Ceridian not by our HR staff.

We do not use the scheduling. The recruiting module has added much saved time in responding to candidates quicker. When we have a new hire the information flows into HR record with ease. Entering compensation changes is a user-friendly process.
Having time tracking in the HCM program helps eliminates errors and gives more control of employees' time Away from work. Reports for director are more streamlined.

Implementation is the first impression a business has of Ceridian and because that is not a smooth transaction, Ceridian loses some creditability. Ceridian needs to be aware of the time zone and tax differentials. Once it goes to the assigned support pod it goes much smoother.

When something is promised the follow through is important, such as eliminating the Silver script deadline changing numerous times.

Ceridian Dayforce HCM Feature Ratings

Employee demographic data
8
Employment history
8
Job profiles and administration
6
Workflow for transfers, promotions, pay raises, etc.
6
Organizational charting
2
Organization and location management
6
Compliance data (COBRA, OSHA, etc.)
7
Pay calculation
8
Support for external payroll vendors
7
Benefit plan administration
7
Direct deposit files
8
Salary revision and increment management
8
Reimbursement management
8
Approval workflow
8
Balance details
8
Annual carry-forward and encashment
8
View and generate pay and benefit information
8
Update personal information
8
View job history
8
View company policy documentation
8
Report builder
7
Pre-built reports
8
Ability to combine HR data with external data
5
New hire portal
8
Manager tracking tools
5
Job Requisition Management
8
Company Website Posting
8
Publish to Social Media
6
Job Search Site Posting
6
Duplicate Candidate Prevention
6
Applicant Tracking
6
Notifications and Alerts
7

Using Ceridian Dayforce

330 - 
  • Employees clocking in and out - open enrollment - change of personal information.
  • Managers approval of time away from work and hours worked. Recruiting tool
  • HR Admin reference information requested.
  • Accounting general ledger and accruals
  • Training
4 - 
  • People familiar with the entire program.
  • IT background to understand some of the language.
  • Time tracking and payroll processing
  • Costs by general ledger and accruals
  • Recruiting
  • Compliance for the federal and state entities
  • Tracking various earnings such a community volunteering time for credit for Community reinvestment tax credit.
  • Bilingual premium to employees while working.
  • Reimbursements for cell phones, fitness reimbursements, zoo reimbursements, club dues... not your typical relocation reimbursements
  • Looking forward to gathering KPI information.
  • Printing Organizational Charts.
  • Manager Mobility of authorizing and approving payroll
  • Diversity tracking.
We are just learning how the whole program works and have sold the majority of the modules to our board of directors. Like the fact that this is an all inclusive program.

Ceridian Dayforce Implementation

Ceridian Dayforce Support

Our current support team is great. Our first year with Dayforce HCM was questionable about the support beginning with implementation.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
Immediate help available
Support cares about my success
Escalation required
No - If support cannot help with our question how it is stated, we try to re-word it so that we get our help from support with out the premium support, or we rething our project to make something else work for us rather than the program added fees.
Yes - Wyoming worker's comp. No it took more than a year to resolve.
Our Benefits Administrator left and payroll needed to learn the benefit side of the program. Afeena Gafoor has been great support especially when we asked why our Age banding increase was not happening. She was able to walk us through a number of things that were set up with workarounds to correct and allow the program to do what it was designed to do.

Using Ceridian Dayforce

Love the fact that the program offers multiple modules to integrate at our pace.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Employees Clocking in and out and submitting time away from work
  • Recruiting applicants hire and transferred over to active employee with information flowing into HR.
  • Payroll - processing is generally smooth
  • Workflows hard to understand
  • Adhoc reports not giving us what we thought we would like
  • Not Integrated into our accounting program.
Yes - Our employees like it with the exception that they cannot get the W2's. Our managers wish it would do more such as allow to approve payroll.