Cisco IP Phones Review
December 07, 2023
Cisco IP Phones Review
Score 9 out of 10
Vetted Review
Verified User
Software Version
Other
Overall Satisfaction with Cisco IP Phones
So obviously our work as IT services manager, we get calls, kind of a call center group as well for my team. So we use the phone service when the staff or users call us for any support. We use the product for our jobs to help them over the phone or by visiting. So our first initial contact with our staff is by phone or email. So we heavily use the product, that's why I chose it.
- Well, recently we've implemented a whole triage in my department, so that's worked really great. So three of us, all diverse to each other when there's no one here. And through our writing group, we use voice services from there as well. Our receptionist uses the main point of contact through the product.
- I guess it'll be like trying to use headsets for those critical phone models. The product obviously makes it a bit difficult because you can have certain types of adapters, so making a universal adapter that could go with other headsets would be easier.
- I think we've got the 88, 55 or 52 or 55, something like that that's used in the reception. Those are great. They come on the side. You can add some other modules where you get extra patterns for diving in calls. So that's been great. Helps the reception team to, instead of looking up numbers, you can set the line numbers so you can just drive it or transfer. So the 88 models are great.
Have not used any other IP Phones.
We don't use video over the IP phones but definitely audio. The audio has been great. I have no complaints about the fixed IT lines on wireless.
Do you think Cisco IP Phones delivers good value for the price?
Yes
Are you happy with Cisco IP Phones's feature set?
Yes
Did Cisco IP Phones live up to sales and marketing promises?
Yes
Did implementation of Cisco IP Phones go as expected?
Yes
Would you buy Cisco IP Phones again?
Yes