Item: Webex Webinars
Rating: 2
Author: Verified User

Overall Satisfaction with Cisco Webex Events

Use Cases and Deployment Scope

We used Cisco Webex Events for many years as our sole webinar provider. When we started, they were the biggest player in the space and served the purpose of being able to provide a pretty reliable service to host online trainings and events. We used this provider within our entire organization.

Webinar Use Case

Training

Pros and Cons

Pros

Reliable/not much downtime
Brand recognition

Cons

Customer service
Pricing for higher tiers

Return on Investment

It was very costly for the features we wanted.
It was not overly user-friendly, and attendees got frustrated they couldn't join on mobile.

Alternatives Considered

Zoom

Cisco Webex Events never adapted or innovated so that's why I switched us to Zoom. The price difference, customer service, and functionality are like night and day. The cloud recording and registration options are so much easier and intuitive compared to Cisco Webex Events. After being a customer of Cisco Webex Events for over 8 years, I thought they would care when I told them I wanted to cancel our account but they never did. My only regret is that I didn't leave for Zoom earlier.

Other Software Used

Zoom, Constant Contact, Eventbrite

Likelihood to Recommend

It's excellent for basic meetings, but if you want to make any changes or upgrades to your account, it's a nightmare. Their customer service is awful. I felt like I had a new account manager every few months. They are quick to pass your question along to another member of their staff. Don't seem to communicate well within the organization.

Webex Webinars Feature Ratings

Comments

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There are much better options in the webinar space!