Average Webex user
April 08, 2020

Average Webex user

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Cisco Webex Meetings

It's used by our IT department heavily to support many of the other teams and business analysts. We also use it to support our International staff and connect with vendors on weekly meetings instead of having on site meetings. It saves time and resources that we normally would have to spend going to in-person meetings instead of attending a meeting from their desk.

Pros

  • Ease of use.
  • Ease of scheduling meetings.
  • Screen share is easy to do.

Cons

  • Take control has issues regaining control.
  • Audio doesn't always work well.
  • It's helped with supporting our international teams.
  • It's helpful during the "stay at home" effort for supporting others.
Cisco responds quickly with my rare issues with webex.
We use it across our IT department regularly. Our business side uses a variety of video conferencing methods depending on the end users and their technical knowledge. We use a variety of video conferencing because of the many different business units.
  • None.
  • We use it for remote meetings.
I prefer Webex over any other remote conferencing method. Google Hangouts doesn't have the ease of use that Webex does in that you still have to call into the conference bridge instead of it calling you.
Good to support staff remotely by screen sharing and hosting a call. The take control option is nice if there is an SME that can quickly take control of the remote PC and help in configuration or setup.

It doesn't work that well if there is a meeting topic where it would normally have a face-to-face meeting to read body language or facial expression. Hard to tell someone's opinion in their voice inflection.

Webex Meetings Feature Ratings

High quality audio
10
High quality video
Not Rated
Low bandwidth requirements
8
Mobile support
5
Desktop sharing
10
Whiteboards
Not Rated
Calendar integration
10
Meeting initiation
10
Record meetings / events
10
Slideshows
8
Live chat
10
Audience polling
Not Rated
Q&A
Not Rated
User authentication
Not Rated
Participant roles & permissions
Not Rated

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