TrustRadius
ClearCare is clearly the best option for non-medical home care agencies like ours
https://www.trustradius.com/medical-office-software-emr-ehrClearCareUnspecified8.914101
Robin Helfers profile photo
December 19, 2018

ClearCare is clearly the best option for non-medical home care agencies like ours

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with ClearCare

Our small home care agency uses ClearCare for:
  1. Creating client care plans
  2. Caregiver applications
  3. Caregiver - client matching and searches to fill shifts.
  4. Billing
  5. Payroll
  6. Scheduling
  7. HR documentation
  8. Group and individual messaging, and documentation
  9. Team coordination on: prospect sales and lead management; client care/communication; and caregiver recruitment, hiring, training, retention, performance management.
Both owners (including myself) and our care manager and scheduler use it. Caregivers log in to see their schedules.
It is the most integrated and comprehensive platform for home care agencies.


  • CareFinder - Caregiver & Client matching function. Making the right match between client and caregiver increases both client and caregiver satisfaction and retention.
  • Scheduling - Live Dashboard is like air traffic control, let's you see what's happening with all client schedules in real time. Notifies of missed clock ins and clock outs! You can also go to individual profiles to see each caregiver & each client's monthly, daily, weekly schedule. Easy to change.
  • Storage of messages & other activity - each client and each caregiver's profile stores agency's communication in "Activity" section, so team members can easily see who is communicating and what they are communicating. Also allows setting tasks for team members that remind them by email.
  • Billing, payroll - Clock in and out through Telephony system creates client's bill and caregiver's payroll. Ability to set billing rate and pay rate options or customize.
  • NOTE: ALL CAPS USED HERE FOR EMPHASIS, SINCE BOLD OR UNDERLINE IS NOT AVAILABLE.
  • New caregiver application feature allows smart phone users to apply, BUT most don't complete their application, they only fill out the first screen. After that, it is like "herding cats" to try to get them to finish. ClearCare needs to provide instructions to SCROLL ALL THE WAY DOWN TO FAR RIGHT CORNER AND CLICK THE ORANGE "NEXT" BUTTON UNTIL ALL SECTIONS HAVE BEEN COMPLETED. Also, there is a button we can click in the partial application to obtain a link and copy and paste it into a message to the applicant asking that they finish their application. HOWEVER, it is incredibly long! It runs off my email screen. If that link could somehow be shortened....
  • Messaging is tricky for caregivers. Although ClearCare allows simultaneous sending of email and text, the long, unique email "from" address often causes those messages to go to SPAM/Junk. And the text messages come from a different area code, so many applicants ignore them. We have two pages of instructions for understanding ClearCare messages, and which ones NOT TO REPLY to that we go through during caregiver training, but they still forget.....if the automatic text reminders could possibly say DO NOT REPLY TO THIS AUTOMATIC REMINDER, that would help a lot! And is there a way to "spoof" our area code?
  • Care plans can only be typed using plain text. This makes it very hard to read. If they could allow HTML text, we could use numbers, bullets and other formatting to make care plans easier to read. Then it would be MORE LIKELY THAT CAREGIVERS WOULD FOLLOW THE INSTRUCTIONS ;-).
  • We can't function without it! We nearly gave up on our business when we first started out eight years ago, using a faulty system. We often could not complete payroll and billing on time due to technical problems. And the scheduling system was horribly cumbersome. It was a 100% improvement.
  • The care plan capabilities are the best we've seen anywhere, and we have had Hospice nurses and Assisted Living nurses (both of whom are referral sources for us) compliment us on the excellence of our care plans.
Others were extremely cumbersome and had many glitches - we could tell horror stories about trying to get payroll and billing done on time, and the difficulty of managing scheduling. Now those things are easy!
Other specialty
It is not the best for communicating with caregiver candidates or prospective clients, due to the quirks mentioned previously. We send messages through our individual Outlook email accounts and then have to remember to copy and paste them into Clear Care for team reference. Some team members have trouble remembering to do that, which leaves other team members in the dark.

ClearCare Feature Ratings

Real-time eligibility verification
Not Rated
Coding
Not Rated
Claims management
Not Rated
Patient billing
9
Financial Reporting
Not Rated
Rule-based scheduling
Not Rated
Automated patient check-in
Not Rated
Automated appointment reminders
Not Rated
Multi-location support
9
Calendar interface
Not Rated
Charting / document management
9
Templates
Not Rated
E-prescribing
Not Rated
Fax integration
Not Rated
Patient portal
Not Rated
Mobile/tablet support
Not Rated
Speech recognition
Not Rated
Integration with other EMR and PM systems
Not Rated
Customization
Not Rated
Workflow automation
Not Rated
Role-based permission levels
9
Data backups and redundancy
Not Rated
HIPAA compliance
Not Rated
Local mode / networking failsafe
Not Rated
Task tracking
9
Specialty-specific workflows
Not Rated
Multi-office / multi-physician capabilities
Not Rated