CS Review
June 07, 2017
CS Review
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with ClientSuccess
Over the past 2 yrs, our Client Strategy team has been using ClientSuccess help capture the health of our customers. I believe CS does a good job of reducing churn and help drive adoption/engagement.
- Customer journey - ClientSuccess helps visualize where a customer is in the customer journey.
- Very easy to use.
- Good Salesforce integration.
- Reporting limitations
- Slow to update information from Salesforce.
- Reduced churn.