Item: D&B Finance Analytics
Rating: 1
Author: Verified User

Overall Satisfaction with D&B Credit

Use Cases and Deployment Scope

We used it to establish credit limits for new Clients and for adjusting credit limits for existing Clients. We previously used DNBI and we found that D&B Credit Limit recommendations are out of whack, they appear to be 3-4 times higher than is realistic. We switched back to DNBI which provides more realistic credit limit recommendations.

Pros and Cons

Pros

It's easier to read than DNBI
The History of the Client section seems to provide more info than DNBI
When searching for a Client by name it pulls up the Client much quicker than DNBI

Cons

It needs to figure out why the max credit limits come in, on average, 3-4 times a realistic number; we dropped it for this one reason, since we use it to set realistic credit limits. D&B couldn't seem to get this fixed so we went back to DNBI
For the client payment experiences it does not show the total; this is important to me because it gives credibility to the recommended credit limit
Something is wrong with the calculation for recommended credit limit

Return on Investment

We dropped D&B credit and went back to DNBI because we could not use the recommended credit limits, which is why we pay for the service.

Alternatives Considered

I can usually find most Clients in the system, except the newest businesses

Likelihood to Recommend

DNBI is much better suited for establishing credit limits for new clients due to the previously stated reasons.

Comments

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Ronak Amin
(Vendor Representative) commented 8 years ago
I am Ryan Camlin, the Product Director for D&B Credit. First off, thank you for your thoughtful and candid feedback, and I do apologize for your less-than-positive experience with D&B Credit. Customer insights such as yours are invaluable as we are committed to ongoing product development. We have heard similar comments from other customers regarding the Maximum Credit Recommendation and are in the process of providing more conservative recommendations for small and mid-size businesses. In addition, we also plan to introduce an enhancement later this year that will allow you to define a custom credit limit based upon your own methodology. As we release these updates I would be happy to offer you a free trial of D&B Credit to gather further feedback – I have provided my name and contact information below. Once again I greatly appreciate your comments as it helps us to continually improve our solutions and better serve the needs of you our valued customers. Ryan Camlin Product Director, D&B Credit EM: camlinr@dnb.com

The rollout of this product was too soon; DNBI has more accuracy