Beware of unfulfilled promises!
December 07, 2019

Beware of unfulfilled promises!

David Powell | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Dataloader.io

We're attempting to implement an integration between our MySQL database and Salesforce. The process of this relies on Dataloader.io and it's upload scheduler.
  • Smooth Dropbox Integration
  • False advertising on feature availability in the Free version. We'd like to expand these integrations, but there's 0 chance we're paying money before we know if their product works for us. As it is, their support article dated September 2019 indicates you can use the free version to schedule one task. That's false. Attempting to schedule 1 task redirects you to a pricing page and hits you up for a subscription.
  • Literally 0 support exists for people who are not paying customers. I get that they're a business, and want to make money but they're following the troubling trend of documenting predominantly features and not limitations, then denying support to users running into these invisible barriers. As a consumer, I judge how a business will treat me when I'm paying them money based on how they treat me when I'm not.
  • At this point they've wasted at least 15 hours of my time by promising features they did not deliver. Depending on what's necessary to work around that, I fully expect that number to multiply, as I'll likely need to re-scope this project at great cost to my department. I generally adhere to Hanlon's Razor in this kind of scenario, but it's tempting to suspect they do this on purpose so that users like myself hoping to test pilot a project before purchase must weigh the additional cost of redesign against the potential cost of taking on subscription service overhead.
Given that it does not exist for those putting the product through a trial run, I'm tempted to try to put a 0 here.

Do you think Dataloader.io delivers good value for the price?

Not sure

Are you happy with Dataloader.io's feature set?

No

Did Dataloader.io live up to sales and marketing promises?

No

Did implementation of Dataloader.io go as expected?

No

Would you buy Dataloader.io again?

No

At this point there's a 0 percent chance I'll recommend dataloader.io. I will probably mention that they claim to have the functionality I was seeking, but denied me the ability to test it before purchase and misrepresented that offering. In point of fact, I am about 10x more likely to talk about the fact that they misled me into a paywall than the features I sought from them.