Finding resolution to issues instead of just a workaround
January 28, 2019
Finding resolution to issues instead of just a workaround
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Dynatrace
We have just started the process of getting the Dynatrace product through the POC and now we are in the install state of the project. We will work this as a sprint project to get it into working condition over the next 8 weeks prior to a major project going live. The more that this tool shows us will be a value to all since that helps the customers in an overall fix when there are issues that are happening.
- Because of the use of Dynatrace, we have been able to see when there has been bad logic introduced into the code and then move to resolve these issues.
- We have been able to use Dynatrace to show when something has become slow and found that the root cause was due to some problems like an account that was locked. This took a process for resolution from 5 hours down to only 30 minutes to less.
- Found that there was a security tool that was always pulling down the server's CPU usage to 100% at peak times. This was caused by having a scan on default start to run at 2 AM on a Saturday morning. Once we changed that schedule it was resolved.
- More connections into the self-healing parts where it can be able to reach back into a server and restart a service or track something like that instead of having that manually being taken care of.
- We are in hopes that the product will drop the amount of time it has taken to resolve issues when they occur. Having a screen to look at when working on a problem is very helpful.
- We now have customers asking if we have Dynatrace on the server to see where the issues are coming from, this is a major plus for the tool.