Overall Satisfaction with Dynatrace
Dynatrace is used for user experience, performance and availability management. It solves the issues of mapping applications and their dependencies in a complex ecosystem and to their business vertical.
- Easy to use and adopt.
- Goes up and down the stack from cloud, physical, middleware, DB to application and user
- Purepath shows the area to focus on root cause and reduce time to repair.
- Management zones do not have granularity in administration of their own zones. This leaves a gap for autonomy.
- In an ever changing environment, a week of baselining and analysis is too long.
- Older platforms are not supported. Limited support for healthcare apps that are off the shelf like Epic and Cerner. Limited support also for Citrix based applications.
- There was no dollar value return on investment as it’s too early to tell. Automation has not been implemented
- Positive or possible return can be that we can outsource support and use FTEs for Devops and work with system reliability engineering.
- Business efficiencies can be measured by reliability for applications. 1 hour of outage can equal to a business team’s cost.