Good getting better
October 02, 2018

Good getting better

Brenda Der | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with EMS Software

EMS is being used by both conference services and academic room scheduling .
It is also being used by the OTS department to assign services to to various bookings

Currently event service and academic scheduling are in separate offices, but we do work together to assure the rooms are assigned to the right class and person
  • Quick and easy room change. This is valuable for support personnel, who don’t necessarily need to know all the details, but just how to find a satisfactory room in a hurry.
  • It does a good of of detailing basic room usages and translating this into a report. It’s not a pretty report, but functional
  • When it works it works...it is quick and once it is published, it’s pretty easy to manage. Good Dashboard and I like that the notifications are easy to locate and respond to.
  • Reporting functions are basic and serviceable, but they could be easier read if all the “junk” spaces could be removed.
  • Automatic or Manual update, I have used both, because sometimes the Automatic update doesn’t always work. That it is not always dependable shakes my faith in EMS results.
  • A simple set of instructions alongside the detailed instructions.
  • EMS Academic Room scheduling has removed some barriers to the “Hogging” of room space.
  • The negative is that sometimes the same people that should be involved with the process step away to let the room scheduling be more automatic.
We are a small organization, bu it could clearly apply to a larger university
Satisfactory
Lots of steps, but now that I have been doing it for a bit, it makes sense. For a new person, it would not be friendly
It's flexible and can be adjusted to the users requirements, but this can be a challenge.
Sometimes a simple set of instructions is easier.

With EMS a solid, well-informed, dedicated OTS department is instrumental to a successful implementation.

So it’s well suited to most room scheduling, but best with informed OTS support.