EMS is great!!
October 02, 2018

EMS is great!!

Maurice B. Stewart, MSOL | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with EMS Software

We use the EMS software to schedule our conference spaces to nonprofit groups in the Greater Cincinnati region and internal clients. I allows us to streamline our scheduling of our conference rooms and it helps keep us organized as to prevent double bookings. We use the software to invoice clients as well.
  • EMS doe a great job with allowing you to book meetings instantly using the booking. We have many nonprofit groups who have last minute requests and using the booking to make these last minute requests is very helpful.
  • EMS does a great job with editing multiple reservations using the reservation wizard function. When clients want the change the ending time to a group of bookings, We can use the wizard to perform the changes quickly and efficiently.
  • EMS does a great job at creating invoices for clients who use multiple services. We use to use excel to create invoices. Since implementing EMS, we are able to easily invoice clients via email after their meetings.
  • EMS often crashes when too many windows are open often during critical times. A fix for this would be greatly appreciated
  • EMS Web client could use an update that lets client add meetings to their calendars flawlessly.
  • EMS has allowed us to track conference room usage and the community benefit it provides. We had 20,000 people come through our conference facility last year and over 1.2 million in community benefit. The EMS reports allow us to accurately track that information.
EMS is so much better than Delphi. EMS is much more user friendly. Clients are able to schedule easier and administrators are able to use the software more efficiently to schedule meetings and assist clients.
EMS has been able to handle more capacity. We increased our conference room and EMS has been able to accommodate. EMS is also able to store older reservations that can be used to look at previous reservations.
It certainly takes some learning to be able to configure EMS to your liking. Attending the EMS live conference has helped us tremendously in configuring EMS to the organization's needs.
EMS is well suited for handling a group of bookings using the wizard function. EMS is also well suited for handling reservations from outside groups using the web client.

EMS is not suited well for Outlook integration in my opinion. Clients often get their reservations added to the wrong date in their Outlook calendars. This results in people showing up for meetings that were not scheduled that day.