Chocolate pretzel. Sweet with a little bit of salt.
October 02, 2018

Chocolate pretzel. Sweet with a little bit of salt.

Claudine Mitchell | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with EMS Software

We, for the most part, use it across the campus for room reservations and bookings. I use also to generate contracts and create invoices.

  • Room reservations. It eliminates double bookings and brings attention to conflicts.
  • Billing / Invoicing. Generating bills based on the information for the booking is really simple.
  • Contact information. It organizes every contact and company we receive via inquires.
  • Services: I am able to notify other departments of needs I have for my clients. A/V, catering, transportation, bar, etc.
  • Managing weddings, my final guarantees tend to change last minute. If I generate an invoice and create an invoice number, I am unable to go back and make simple edits. I must void the entire invoice and start from scratch.
  • I would like there to be an option to log every inquiry regardless of if it leads to a booking. The ability to do so will enable me to track all of my contacts in one database
  • Contract writing. I need a resource to create templates that can pull information from my bookings to generates different contracts
  • One of the few negative impacts that I have observed from implementing EMS is the unwillingness of people across the campus in other departments to use it effectively. Getting the buy in is difficult.
EMS is very similar to Delphi (used by many hotels). The technology is a little more advanced and user friendly from what I recall.
EMS has improved my ability to do my job as an event manager.

I am able to sell, book and coordinate in a fast paced office effectively using one major database system.
I think it is just right!
It is well suited for a college with a lot of internal and external event planning and room scheduling.