ETO From the perspective of a Service Delivery Manager!
October 30, 2018

ETO From the perspective of a Service Delivery Manager!

Lohanny Ramos | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with ETO by Social Solutions

ETO is being used as a primary (only or first) database by 33% of our programs at Congreso. That number increases to 80% as a secondary database. As a whole, ETO is used as our basis for data integration (i.e. most staff have an ETO account)! Our yearly scorecard is influenced by our metrics in ETO: clients served, demographics, case management trends, etc. ETO also reaches almost every administrative department from Marketing, to fundraising, we are able to have data ownership, and control of the reporting and most importantly, usability for frontline staff.


  • ETO is customizable, even when a feature is deemed “limited” staff at Social Solution usually know a manageable work-around and keep the end user in mind.
  • ETO staff/support are honest about the systems capabilities. They know what features are “in-the-works” and are responsive to requests.


  • Frontline data entry folks need to be able to see and visualize their data. Color, visuals we need these things!
  • Referral system can be improved to have more response/follow-up once a referral is sent across sites.
  • I believe the ROI is good. Considering most of our programs use ETO as a primary or secondary database, it is our base for data collection.
  • With ETO we are able to report the amount of clients served, client outcomes, clients demographics. The reporting features allow our staff to retrieve their own data. These may seem like “normal” database requirements, but once we add 17,000 clients served annually across 53 programs and over 100 state and city contracts, the layers of the nonprofit sector can complicate even the normal database collection requests.
The back end customizable features. We like having ownership of our report building, and overall usability.
ETO is well suited for case management, casenotes, confidentiality, and usability.

ETO wouldn’t be helpful as a financial management tool. We have had workforce and housing programs that needed administrative support, and in this way that have found ETO to be limited.


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