ETO by Social Solutions
Andres Calderon | TrustRadius Reviewer
October 30, 2018

ETO by Social Solutions

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with ETO by Social Solutions

ETO is being used by about 75% of our organization, particularly by our direct service staff. ETO aids us in tracking data on our program participants and allows us the ability to create reports for internal use or for our funders. Its reporting capabilities outshine other solutions that I've used.
  • ETO helps us track and standard data and custom data requirements give to us by our funders.
  • ETO Results, built on Business Objects, gives up powerful reporting to help us answer critical questions.
  • ETO listens to customer feedback in order to improve the software and make it more modern and user-friendly.
  • ETO has an outdated user interface us has recently announced plans for giving it a facelift.
  • ETO sells many add-ons which are very helpful but the extra cost can sometimes be a burden to non-profits.
  • Mainly ETO has allowed us to report more efficiently and easily to the key stakeholders in our organization and from our funding sources.
ETO is fairly new to us and we haven't been able to use this benefit to the fullest extent, but plan to very soon.
Being able to quickly and easily pull numbers from the system is important for efficient and accurate reporting. On top of that, we can now get better insights into the data by asking more specific questions and being able to create and run those reports.
I've use ClientTrack in the past and while the UI is currently nicer than ETO the reporting isn't as robust.
ChildPlus is another software that is geared toward Head Start programs and is slick and easy. The reporting is also not as good as ETO but the data entry side is very good for its intended purpose.
Social services and case management are areas where it could be used well. It also has a HMIS package that is helpful that allows for quick HUD reporting to SAGE.