Customer Success Orgs. looking for a solution - Look no further than Gainsight
March 15, 2017
Customer Success Orgs. looking for a solution - Look no further than Gainsight
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Gainsight
It is used by the Customer Success Organization (CSMs). Operations which is my department supports the onboarding and ongoing activities for the sales team. It addresses the adoption issue of giving the CSMs data on how their customers are using the software and what they can do to better the customer's adoption towards the product they purchased.
- Health Score - It is the most unique feature of gainsight, on giving a health score customized to industry and product based on data.
- Relationship 360 - Able to customize data for individual products is huge to support a company as big as ours that has over 200+ products in their SAS portfolio.
- Access Controls
- Partner Visibility
- Reporting Functionality is only available to admins, CSMs should have the power to create reports they would like to use and that shouldn't clutter anyone else's view.
- Calls to Action - Really need a feature to alert CSMs of events, risk, opportunities, etc.
26 to 50 people
- Improve retention
- Boost employee efficiency
- More visibility into employee's activities and better data
Love Pulse, get to re-connect and meet Industry leaders, haven't taken the opportunity to attend other events.
I wasn't part of the evaluation team.