1. Home
  2. Product Analytics Software
  3. Gainsight PX Reviews
  4. User Review of Gainsight PX
Getting Data Connected :-)
Updated May 25, 2021

Getting Data Connected :-)

Justin Miller | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight PX

This product is being used within the CS department and the Product team. It helps us understand the usage of our customers and the trends that they exhibit. We're porting that data into Gainsight CS to have a better real-time response to arising issues that we see.
  • Ability to connect to Gainsight CS.
  • Clear dashboard with actionable data.
  • End user support for configuration to the Gainsight CS Portal.
  • Ability to see where a feature path is tagged (visually) after it is in progress.
  • My team has real-time analytics about customers, rather than summaries of the data post-facto. This enables them to identify potential issues before they become big issues for customers.
We chose Gainsight PX over Pendo because of the connector with Gainsight CS for the Customer Success Team.
The team that helps connect the two needs improvement.

Do you think Gainsight PX delivers good value for the price?

Yes

Are you happy with Gainsight PX's feature set?

Yes

Did Gainsight PX live up to sales and marketing promises?

Yes

Did implementation of Gainsight PX go as expected?

No

Would you buy Gainsight PX again?

Yes

This is best suited for organizations that are looking to enrich their data picture and have analytical thinkers in place to make the data actionable. This likely would not be helpful for a team that is short-staffed as it takes a significant amount of time in the application to derive its value.