Gainsight PX is an easy way to collect targeted information for your accounts
February 12, 2020

Gainsight PX is an easy way to collect targeted information for your accounts

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Gainsight PX

We are using PX to track customer usage of our self-help portal to identify where they are getting stuck, which articles more people are viewing, and which companies are actively using our self-help portal. With this information we can work with our customers, with products, and with support to identify a better experience for our end users.

Pros

  • Easy install.
  • Accurate data.

Cons

  • Dashboards could be easier.
  • Possibly too much information.
  • Better understanding of our customers day-to-day.
  • Promote knowledge base articles that are valuable.
Working with both Gainsight PX and Mixpanel, my experience has been that the integration of Gainsight PX was much easier. Additionally controlling profiles and personas to make sure each group is getting the data they need, and only the data they should see, is easier with Gainsight PX than with Mixpanel.
Gainsight overall has a great support system, not surprising from a company that started in the customer success space. But this focus on customer support really carries over to the PX product. The support team answered all of our questions fully and completely and in a timely fashion, often going above and beyond our expectations.

Do you think Gainsight PX delivers good value for the price?

Yes

Are you happy with Gainsight PX's feature set?

Yes

Did Gainsight PX live up to sales and marketing promises?

Yes

Did implementation of Gainsight PX go as expected?

Yes

Would you buy Gainsight PX again?

Yes

PX is great for adding into an existing portal to understand how the customer is using the site. With the customer-specific data it is easy to tie back to individual accounts. PX may not be useful with large amounts of anonymous data is it would give accurate numbers but they may not be actionable.

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