My experience with Genesys
July 17, 2020
My experience with Genesys
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys Cloud (formerly PureCloud)
Our organisation has opted for Genesys Cloud as a contact center solution. This solution is mainly used by our contact center agents situated in Hong Kong, Singapore, Thailand & Indonesia covering all of our offices in Asia. We are pleased by the kind of service offered by Genesys, well organised structure of operation & delivery and customers have access to all the developments and current features available.
- Detailed explanations about the platform available in resource center.
- 24/7 support and availability of skilled engineers.
- Friendly service.
- Add more medium to reach Genesys Engineer.
- Increase interactions with customer.
- Provide more insights to customer about the development with the company.
- We are able to provide and manage the Genesys service with reduced resources.
- Contact center agents have appreciated the service.
- We have completely migrated to cloud now.
Earlier we had been using the services from local PSTN and we would encounter frequent loss of service or connectivity issue and we had varied dependency on environmental factors & other. But now after opting for Genesys Cloud services the availability of the application or service is quite stable.
Do you think Genesys Cloud CX delivers good value for the price?
Yes
Are you happy with Genesys Cloud CX's feature set?
Yes
Did Genesys Cloud CX live up to sales and marketing promises?
Yes
Did implementation of Genesys Cloud CX go as expected?
Yes
Would you buy Genesys Cloud CX again?
Yes