Genesys PureCloud
February 19, 2019
Genesys PureCloud
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Genesys PureCloud
Genesys Cloud is an amazing solution that helps us to communicate through multiple channels (mail-chat-social media-calls). We use it to the whole organization and we implement it to the customers.
The problem is the troubleshooting, as it doesn't contain interfaces that we can easily troubleshoot and know the issue and try to investigate it.
The problem is the troubleshooting, as it doesn't contain interfaces that we can easily troubleshoot and know the issue and try to investigate it.
Pros
- Easy implementation.
- All-in-one solution.
- All channels.
Cons
- More customization in reporting.
- Use it without the edge server in EMEA.
- For now, we would like to have more access to the Edge server.
- It makes us get better profit.
- It's not expensive for all the features that the Genesys adds onto it.
- All vendors can add more features and make the solutions more expensive.
They have a support team available 24\7 that can help you any time.
They host their servers on Amazon, and this was a strong selling point.
They host their servers on Amazon, and this was a strong selling point.
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