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GitHub
September 12, 2018

GitHub

Bridgette Reynolds | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with GitHub

We currently use GitHub to put in request for IT work to be fixed. We have 3 out of 5 employees using GitHub. It speeds up the process of getting things done faster and not having to go through multiple steps. It has really helped!
  • Being able to add and customize labels for each task.
  • Receiving email notifications when someone comments on a ticket.
  • Being able to close out tickets and have them in a separate place, but also being able to go back and view those items if needed.
  • Would love to receive a notification when a label was added, changed or removed.
  • Previewing photos or links when adding them to a ticket.
  • The system auto remember certain words added for the title so you can reuse them without having to remember them or re-write it. Auto-populate.
  • I am not sure on this as I am not the one to collect, but I would say very positive!
The only other ticketing system we use is Zendesk, which is not exactly the same. They are used differently but have the same idea of tickets. Both great for what they are used for and highly recommend.
It has tremendously helped our company and running things more smoothly so I would highly recommend to anyone that works directly with a tech person!