Harvest Review
November 11, 2019

Harvest Review

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Harvest

It is being used by all employees and officers of the company. It addresses the tracking of time to projects, which provides data for billing.

Pros

  • Non-complicated user interface.
  • The ability to place notes along with time and project & task headings
  • Reminders can be set that are helpful for making sure everyone keeps on top of posting their time and notes.

Cons

  • Much, much to generic-simple (e.g. Client addresses are a SINGLE data field, making it almost useless for export to other organizational software such as Outlook or Quickbooks).
  • Only 3 security level settings where at least 5 or 6 are needed (this has caused a MAJOR amount of ADDED workload for admin work, therefore MAJOR ADDED OVERHEAD EXPENSE and difficulty in being efficient).
  • Can only have one Attention To person when creating an invoice (should be a pull-down menu of all related contacts); this has caused UNNECESSARY duplication of client and project records to cover our needs when billing.
  • Over the past 4 years, we have repeatedly requested the key items that would be of help to be improved or changed ... we ALWAYS get the same response that they "are not working on this area at this time, nor have any plans to do so in the near future".
  • Someone at Harvest decided to change access/security rules AFTER we were using the system ...this change has BLOCKED use of particularly important areas from the only users (Admin Assist) available to perform the needed work ... which NOW HAS TO BE DONE OUTSIDE OF HARVEST (where it was possible to stay inside the program previously) NOTE: when asked why they changed this, there was no really good explanation and we were told they do not have plans to fix it back or create a better fix.
  • If the Admin (with full access) creates a Draft Invoice, a Project Manager CANNOT see it to help add to it or proof it.
  • Positive in that is it much more efficient than paper timesheets or using Excel; since Harvest is relatively cheap, it does pay for itself.
They both had simple, easy to use interfaces but Harvest cannot even come close in completeness and usefulness and PROPER ACCESS capabilities, plus easy import and export of critical financial data when compared to Generations Homecare System.
I did not select Harvest. It was chosen and implemented before I worked here.
They respond relatively quickly .... by email. But their answers are always useless in my experience.

Do you think Harvest delivers good value for the price?

Yes

Are you happy with Harvest's feature set?

No

Did Harvest live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Harvest go as expected?

I wasn't involved with the implementation phase

Would you buy Harvest again?

No

A small company where there are no concerns the CEO is really the only person needing to have full access rights because he/she does all the work that requires full access (set up of clients, management of projects, set up of users, creating and sending billing, receiving payables).

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