HotSchedules is great, but could use some additional features
April 26, 2017
HotSchedules is great, but could use some additional features
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with HotSchedules
We post schedules weekly, allow employees to use the request off/on tool, send messages to other employees in their job code or to management, and we send out a weekly employee newsletter. The most recent update to the Scheduling tab made scheduling more difficult because some features were removed, but overall we are happy with HotSchedules.
- Employees may pick up or swap shifts, and get manager approval through HotSchedules, making schedule management quick and easy.
- Schedules can be worked on by multiple people and saved automatically as you work.
- There are reports to track overtime and labor costs.
- I would like to be able to write in notes on the schedule for certain days, like local events or holidays that require schedule adjustments.
- I would like more functionality with messages, including being able to mark a message as "unread" or flag it to a certain category.
- I would like to be able to see the date someone made a request off by paging over it in the scheduling module. Currently I have to run a separate report to see this.
| Pros | Cons |
|---|---|
Knowledgeable team Immediate help available Support cares about my success Quick Initial Response | Poor followup Need to explain problems multiple times |