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A Tool That Helps Your Staff Shine
June 09, 2017

A Tool That Helps Your Staff Shine

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • HotSchedules Train, Powered by Schoox

Overall Satisfaction with Schoox

We use HotShedules Train across the organization as part of our new hire orientation program to educate our staff with job specific materials, videos, and quizzes. We also use it as a tool to recognize the strengths and weaknesses of our materials and improve upon our on-boarding and training practices. It also helps us gage performance of our staff.
  • It allows you to import detailed information geared to a specific job or position that staffers can review.
  • Train affords you the ability to create customized job-related quizzes that further the knowledge of the staff.
  • Tracking of employee progress is seamless through HotSchedules Train.
  • I would like to be able to download and print reports, specifically under the admin tab where I'd like to post accomplishments of the staff.
Haven't used other products like HotSchedules.
It's very well suited for businesses that wish to continuously improve the customer service skills of their employees. Restaurants in particular can take advantage of customizing quizzes so that the staff is given the right tools and ability to pass along vital information to the guests, thus greatly improving customer service in the establishment.

Using Schoox

Some of the administrative functions take a while to navigate. If you are impatient or short on time, which is common in my industry, it can be frustrating at times. However, the support that is provided on the website is very informative and can steer you in the right direction.