Item: Human Interest
Rating: 5
Author: Verified User

Use Cases and Deployment Scope

We use Human Interest for our company's 401(k).

Pros and Cons

Onboarding was relatively simple.
The employer portal is user friendly.
Integration with payroll processing platforms is a nice time-saver.

Following up / resolving issues is nearly non-existent.
Lack of communication on the part of Human Interest.
Customer service leaves much to be desired.

Return on Investment

We are able to offer a more generous plan than is common in our industry which is a nice benefit to advertise to potential new employees.
Integration features help save time for the employer.

The employer platform is relatively simple to use. Implementing payroll integration was a mess, though. I'm not sure if it was because of our third-party payroll processing service or because of Human Interest.

Key Insights

Do you think Human Interest delivers good value for the price?

Yes

Are you happy with Human Interest's feature set?

Yes

Did Human Interest live up to sales and marketing promises?

Did implementation of Human Interest go as expected?

Yes

Would you buy Human Interest again?

Likelihood to Recommend

The biggest reason I would hesitate to refer others to Human Interest is the poor customer service from my experience. When we have an issue the response is always "we'll get back to you" but that doesn't happen. Good customer service means following through with what you say you're going to do and keeping customers informed of the status of their request. My impression is that because we are a small plan we are not a priority to Human Interest.

Could Be Better

Overall Satisfaction with Human Interest