IBM Blueworks Shines
April 01, 2024
IBM Blueworks Shines
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with IBM Blueworks Live
We have worked on a insurance project for US based Property insurer with designing news system for policy and claim processing. IBM Blueworks is used in our project to enhance the customer experience while interacting with the customer support of company for any support or enquiries. It is also used for claimcenter system and underwriting management system to help in improving overall efficiency of the claims and policy processing.
Pros
- IBM Blueworks Helps claim intake or assesment by allowing process models using bpmn.
- It helps by advising on process automation scope in the available processes
- It provides guidance to remove any bottlenecks from processes
Cons
- IBM Blueworks Can be improved in integration areas to support more erp and crm tools
- It can be provided with AI capability for more advanced features
- It helped us in finding bottlenecks in our process flows
- Total customer satisfaction improved during inquries and support
- Helped in automating several complex but routine tasks
Do you think IBM Blueworks Live delivers good value for the price?
Yes
Are you happy with IBM Blueworks Live's feature set?
Yes
Did IBM Blueworks Live live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of IBM Blueworks Live go as expected?
Yes
Would you buy IBM Blueworks Live again?
Yes
Comments
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