Item: IBM Video Streaming
Rating: 8
Author: Verified User

Overall Satisfaction with IBM Cloud Video (including Ustream)

Implementation Rating

After figuring out the correct components for our setup it was a breeze. The implementation consultant did a great job working with us to figure out those components.

Usability

Ease of use from an end-user and admin-user side.

Use Cases and Deployment Scope

My company is using Ustream for multiple use cases. The first use case is for the entire organization to see the broadcast of our monthly town halls as well as general trainings. The second use case is for specific roles and teams to have video trainings available and to track viewing.

Pros and Cons

Pros

The UI interface for users is straightforward and easy for them to use.
Setting up of the SAML authentication took no time.
Customer Support when setting up your account is top notch.

Cons

Getting the correct components for a given setup can be tricky.
Playback of uploaded videos (recording outside of app) can be problematic.

IBM Cloud Video Business Outcomes

The business outcome that has been achieved is improving the communication across the organization.

Likelihood to Recommend

Ustream is perfect for situation where it is a one-side conversation. It is not very well suited for interactive conversation as the stream can have up to a minute delay. The one feature that best suits our needs was the securing of who could watch the recorded videos and streams, that was very important to us.

Comments

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Bob Lee
commented 8 years ago
Hi. I'm Bob from the Voice of the Customer team here at Ustream, an IBM Company. Thanks very much for taking the time to review our platform. We are especially excited to hear your perspective on the ease of implementing SAML authentication as it's one of the things we've worked hard to achieve. And we're thrilled to get your insights into how our Customer Success team helped you get things rolling. Thanks again for your review.

A robust but simple product.

Software Version