Objective iCIMS Review From a Past User
February 20, 2015

Objective iCIMS Review From a Past User

Ryan Winthrop, MA, PHR | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Software Version

iCIMS Recruit

Overall Satisfaction with iCIMS

We are no longer using iCIMS. We switched to a new ATS approximately 6 months ago. Before the switch, we used iCIMS for roughly over 2 years. We only used iCIMS in the recruiting department as our ATS. It solved the full cycle recruiting function at my organization.
  • iCIMS can provide extremely in-depth workflow stages to move candidates through to ensure real-time, accurate depiction of where candidates stand in the recruiting process.
  • iCIMS has the capability of providing customized, detailed reports based on client needs.
  • Communication with candidates through iCIMS is very detailed and user friendly. Building email templates and automating these functions is user friendly.
  • Visually, iCIMS is not appealing. It is overbearing at times with the dashboard. It is not the most streamlined display where the user has to go through various tabs and drop downs.
  • It functions less as a new aged, innovative ATS/CRM and more as a older system. I know their mobile capabilities are increasing but it is behind the times.
  • It is not a great function of engaging individuals once the move from candidate to employee. The more innovative ATS are now functioning as both the ATS and HRMS/HRIS, in the same platform. I think limiting these capabilities and requiring the employer to buy three different systems for Recruit, Social, and HR will deter.
  • iCIMS has overall great customer service.
  • My organization owns this a bit; We struggled in the initial implementation process. My advice to iCIMS would be to be very detailed and upfront to new customers the importance of the implementation aspect. Have multiple calls and conversations with all individuals involved so that they can customize what they exactly want. If you don't you will be behind the 8 ball from the start and potentially never get to where you want.
  • From an ROI perspective, it cost my organization significantly because we did not have it implemented correctly from the start and given the needs in other areas for my organization (more mobile/social capabilities) caused us to make an ATS change after only 2 years.
Bullhorn is most similar I saw to iCIMS - It's ideal for large staffing organizations with 100s of reqs.

Jobvite - My organization ultimately selected this as our current ATS. We are a smaller, growing company with an entrepreneurial mindset and Jobvite fits perfectly with our company.

Smart Recruiter - Similar to Jobvite but less backing. It is very new and still fine tuning but has great upside. Also has a free service for those without budget for a large integrated ATS.
How many recruiters do you have working out of the system? This would be great for more corporate, hierarchical organizations with multiple levels. It is not a good system for SMB market or startups where functionality, streamlined usability, and social recruiting/engaging employees is of high priority.

iCIMS Feature Ratings

Job Requisition Management
Company Website Posting
Publish to Social Media
Job Search Site Posting
Customized Application Form
Resume Management
Duplicate Candidate Prevention
Candidate Search
Applicant Tracking
Task Creation and Delegation
Email Templates
User Permissions
Notifications and Alerts