Insightly makes Google Apps a full service system
Updated December 23, 2015

Insightly makes Google Apps a full service system

Debra Russell | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Gratis

Overall Satisfaction with Insightly

I use Insightly to manage my sales process both for my coaching services and for speaking engagements. I use it primarily as a CRM and have created a sales funnel processes. I like that it integrates seamlessly with Google Apps Gmail and that it sends me reminders. I've been unhappy with Gmail by itself as a CRM and Insightly is a good add-on solution.
  • Integrates with Gmail. With a click of a button I can add contacts, save emails to that contact, add opportunities and tasks, etc.
  • The ability to link people to other people and organizations is great.
  • I like that I can create a series of tasks and add them with one click to a contact or organization or opportunity.
  • I don't like that I can't easily edit the organization. Insightly creates the organization from the email address and that isn't always accurate.
  • I wish I could easily add a person's title to their contact.
  • Some of the navigation isn't intuitive for me.
  • I'm much better organized with my marketing.
  • act,outlook,Google App Engine
ACT is way too much of a program for me, it actually crashed my motherboard on the computer. Outlook got so bogged down because of the sheer volume of email I deal in that it would take literally hours to search for and find a contact or email. When I moved to Google Apps for Business, I was really unhappy with their CRM tools. Insightly has bridged that gap for me.
My clients are artists and I don't recommend it for managing a fan database. But I do recommend it for managing B2B contacts, such as venues.

Insightly Feature Ratings

Customer data management / contact management
9
Workflow management
9
Territory management
Not Rated
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
Not Rated
Quote & order management
Not Rated
Interaction tracking
Not Rated
Channel / partner relationship management
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
Task management
9
Billing and invoicing management
Not Rated
Reporting
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
Not Rated
Custom fields
Not Rated
Custom objects
Not Rated
Scripting environment
Not Rated
API for custom integration
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated
Social data
8
Social engagement
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

Using Insightly

1 - Customer Relations Management

Insightly Implementation