I would recommend to companies!
May 23, 2018
I would recommend to companies!
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with iSupport
iSupport is used throughout our entire company and every department. It is our main tool to track all incidents and service requests. We love how it's all automated and every email is in real time. It's easy to add team distribution lists and get many eyes on these tickets quickly.
- Very organized
- Easy to track and follow-up
- Great for engineers to prioritize and track all incidents and product related requests that are needed. The real time email system is great exposure across the company as well.
- Although it's great to have everything in one place, it can be a little hard to read sometimes in terms of the amount of tickets and being able to decipher between multiple [issues]. Color coordination might be able to help with this for example.
- Saves time and positive ROI as we don't take the time anymore to hold meetings to discuss all incidents. As a software tool, it is amazingly customizable and gives us tons of control over what each department, support representative, or user can see. This is important for us because we have currently 2 separate support departments using iSupport as well as confidential and personal information that goes through the system.