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Worst experience ever!
April 14, 2023

Worst experience ever!

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with J.B. Hunt 360

Invoice 1PD4896 My experience has been extremly bad and i can't say I will ever use this company ever again as I've learned my lesson. paid for a service had the worst experience ever and now there are extra charges? When you give someone a 5hr window for pickup and they don't show, then the pickup party has to find transporation to get the shipment to the carrier! not to mention it was a 3 day delivery that took a week. Then it arrives and now everyone wants to charge for extras? After the fact? Is that a good experience? I ask? I really should be compensated for all the inconveneince, this has been a bit of problem worrying about wether this shippment was going to make it to me and the other party worry if he was going to delivery is across the country himself! But, no there is no compensation and you need to pay the balance. WOW, this is how you treat a new customer. This is only the start of my reivews as I will share this on to many platforms as I,m PISSED OFF about this company not understanding where the customer is coming from given this experience of this shippment. If you want the email chain I am more that happy to show how no one is willing to take care of this matter! This is the most rediculoius situation to be in ever and I'll make sure this compnany never get the business again. Thanks for a Unique experience!
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Do you think J.B. Hunt 360 delivers good value for the price?

No

Are you happy with J.B. Hunt 360's feature set?

No

Did J.B. Hunt 360 live up to sales and marketing promises?

No

Did implementation of J.B. Hunt 360 go as expected?

No

Would you buy J.B. Hunt 360 again?

No

In my opinion, No Never! Invoice 1PD4896 My experience has been extremly bad and i can't say I will ever use this company ever again as I've learned my lesson. paid for a service had the worst experience ever and now there are extra charges? When you give someone a 5hr window for pickup and they don't show, then the pickup party has to find transporation to get the shipment to the carrier! not to mention it was a 3 day delivery that took a week. Then it arrives and now everyone wants to charge for extras? After the fact? Is that a good experience? I ask? I really should be compensated for all the inconveneince, this has been a bit of problem worrying about wether this shippment was going to make it to me and the other party worry if he was going to delivery is across the country himself! But, no there is no compensation and you need to pay the balance. WOW, this is how you treat a new customer. This is only the start of my reivews as I will share this on to many platforms as I,mmad about this company not understanding where the customer is coming from given this experience of this shippment. If you want the email chain I am more that happy to show how no one is willing to take care of this matter! This is the most rediculoius situation to be in ever and I'll make sure this compnany never get the business again. Thanks for a Unique experience!