Item: Kintone
Rating: 10
Author: Keeley Mathis

Overall Satisfaction with Kintone

Use Cases and Deployment Scope

I manage a very small and growing non-profit organization. Kintone is the first system we have used to get organized and, with help from Kintone, I have built it as we have grown. I use it to track grants and donations that we receive and to track the services we provide to our clientele.

Pros and Cons

Pros

Kintone is very simple. No extra buttons to navigate around. Everything I have built has a purpose!
Kintone is not overly complicated. It is easy to use.
Kintone fits the budget of our very small non-profit organization. Unlike databases, we can afford it.

Cons

I would like it if I could manage files and documents in Kintone in a way that was easier to use. It would be so helpful if the documents app allowed me to move documents around and rename them, for example.
I would have really liked a virtual tour of a Kintone system that was already built for a non-profit organization before subscribing. I had to take a leap of faith and make that decision based on talking about how Kintone is (I did really appreciate the trial account).

Return on Investment

Our budget increased from about $30K to $85K in the last year. We could not handle that budget without a database or data management system like Kintone.
Every time we call a client, we have a history of services and notes for them. This means that our relationship is more likely to be better and our communications efficient.

Support Rating

I needed more support in the beginning, while I was building Kintone. The support has been great, but it was just a huge learning curve in the first 3 months, especially since I am not naturally a tech-savvy person.

Product Configurability

Very helpful

Alternatives Considered

Caseworthy is a very large extensive database that is excellent. However, Kintone is affordable for our small non-profit (with only one employee). We would be swimming in the complexity of Caseworthy.

Key Insights

Do you think Kintone delivers good value for the price?

Yes

Are you happy with Kintone's feature set?

Yes

Did Kintone live up to sales and marketing promises?

Yes

Did implementation of Kintone go as expected?

Yes

Would you buy Kintone again?

Yes

Other Software Used

Mailchimp, Stripe

Likelihood to Recommend

Kintone has been a little clunky for tracking incoming donations and matching them with a donor profile when it comes to those complications that arise. For example, several donors donate via a check in the mail, however, the donor profile must have an email address listed. So I have resorted to making up fake email addresses for a few of the donors in order to link them to the donation transaction that I created. Another example is when donors donate with more than one email address. Then I have to create two separate donor profiles.

Kintone Feature Ratings

Comments

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Kintone is simple and grows with your agency