Happy with PhishER
March 15, 2024

Happy with PhishER

Ricky Robertson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with KnowBe4 PhishER

We use KnowBe4 PhishER to prioritize and streamline our response to reported phish alerts by our users. Once the user spots a phish and uses the phish alert icon, the email is sent to our PhishER platform. We have rules set up to spot and respond to certain reported emails such as SPAM and Clean emails. This takes a lot of burden off of our team and can really concentrate on real phishing emails. PhishER also highlights header information so we can look right where we need to look.
  • Automates phish report response
  • Highlights email header information
  • Saves time for our team.
  • The rule setup could be easier to follow
  • Make it so you don't have to click back and forth with manually looking at emails
  • Make the email quarantine longer than 30 days.
  • Quicker response
  • Frees up my team's time
  • Gets legitimate emails back to the user quicker
Everyday we are getting phishing, spam, and clean emails reported via the KnowBe4 phish alert button. Auto resolving spam and clean emails help us prioritize and streamline our response to valid phishing emails. This frees up our team for blocking real threats and investigating emails that might be in other email boxes.
We use PhishRIP, PhishFlip, and PhihsER Blocklist. These tools help us keep everything in one place. PhishRIP pulls threats that were reported by users via the Phish Alert Button from other mailboxes to keep these from getting clicked on. PhishFlip helps us use real phishing emails as phishing tests. PhishER Blocklist allows us to create block entries in the same platform.

Do you think KnowBe4 PhishER/PhishER Plus delivers good value for the price?

Yes

Are you happy with KnowBe4 PhishER/PhishER Plus's feature set?

Yes

Did KnowBe4 PhishER/PhishER Plus live up to sales and marketing promises?

Yes

Did implementation of KnowBe4 PhishER/PhishER Plus go as expected?

Yes

Would you buy KnowBe4 PhishER/PhishER Plus again?

Yes

We have many emails reported to our team every day. Most emails reported are not true phishing emails and are mostly Spam or Clean. KnowBe4 PhishER saves my team time buy auto labeling the email as Spam or return a canned response from my team if the email is clean. This saves me time and gets important legitimate emails responded to quicker.

KnowBe4 PhishER/PhishER Plus Feature Ratings

Company-wide Incident Reporting
10
Centralized Dashboard
9
Machine Learning to Prevent Incidents
10
Live Response for Rapid Remediation
10