Item: UKG Ready
Rating: 8
Author: Darren Geraghty

Use Cases and Deployment Scope

We were once a reseller of Kronos timekeeping solutions. We still have a number of clients utilizing the software and support them when questions or issues arise. For clients, using Kronos addresses the need for timekeeping solutions by offering their employees the ability to clock in and out using a web interface that's accessible anywhere at any time.

Pros and Cons

Support! When I submit a ticket requesting additional assistance, the feedback I get is always very detailed and the follow up is thorough.

Adding an admin user. Despite having a few users that already have full administrative capabilities, when adding a new user Kronos requires a request in writing, on company letterhead, from the "master" admin user. This process can be very time consuming when it's imperative that we have the new user up and running as soon as we can. Even once the new user is entered, there are a number of places we have to go to get them set up with the same level of access the rest of the admins have. Inevitably we always forget to visit one of the pages and the user cannot perform the necessary functions.

Return on Investment

Initially, it provided us the option to sell both a payroll and timekeeping solution that could be loosely integrated.

Alternatives Considered

Advanced Time Management Attendance on Demand, Novatime and AsureForce Time & Labor Management

Kronos was initially selected because it was a popular and cost-effective solution that had the capability of integrating with another vendor. Although the product has worked well for our clients, the interface is outdated and dull compared to the UI of AoD or AsureForce.

Industry Expertise

Here again, the product would do well for a client who is looking for a comprehensive and detailed interface to help manage their employee's time. Smaller clients or those clients with fewer needs may find the options and interface too overwhelming. A pared down option (which may already be available) would be better suited for those clients.

Role-based Success

At this point, the number of clients we have using Kronos has been dwindling down and thus the number of people supporting those clients has also gone down. With that turnover has come a loss of knowledge on how to successfully navigate the product confidently. This should not reflect poorly on Kronos as a product but rather the extent to which training additional staff would be cost-effective.

Quality of Resources

There is an abundance of resource material available through the Kronos Community! Especially helpful is the auto-fill feature when searching for a topic or when entering a new case. Articles related to my query or the issue I'm submitting a ticket for are presented so I can first search for an answer before having to wait for a response to my case.

Likelihood to Recommend

Kronos is well suited to those clients who need a comprehensive timekeeping solution that tracks not only employee punches but also tracks/accumulates paid time off, sends email reminders, and provides a plethora of reporting needs. Kronos would be less appropriate for clients who just need a solution where employees can clock in and out. Although Kronos accomplishes this specific task very well, there is an abundance of menu dropdowns and navigational mazes that can be overwhelming for some users.

Kronos Reseller

Overall Satisfaction with Kronos Workforce Ready