Lessonly Building Better Agents by the Lesson
December 03, 2019
Lessonly Building Better Agents by the Lesson
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Lessonly
We use it in two formats: 1) to train agents on the phones for our company and 2) to train our independent contractors who work in the field.
- Grades lessons and allows for retaking a a test
- Allows feedback for each section so we can make them better
- It's interactive which seems to be more valued by the learner
- Presenting mode. I find that even presenters at Lessonly use PowerPoint to present, and I thought that was weird.
- Alerts and reminders of unfinished lessons
- Better reporting on stats as a whole
- Increase in CSAT and productivity
- Decrease in escalations
- More CE opportunities for our agents