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LiveAgent solved my support problems and helps me help customers every day
March 23, 2020

LiveAgent solved my support problems and helps me help customers every day

david martin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LiveAgent

LiveAgent is intuitive, easy to set up, and fits my needs perfectly. I particularly like the ability to create response templates, which saves me tons of time. I used to sometimes miss communications, but LiveAgent has made my whole support system watertight.
  • Support templates.
  • Support request ticket alerts.
  • Mobile app works well.
  • Support strings are kept easy to follow.
  • Possibly a bit more customization on the support portal look and feel would be nice.
  • Helped me to stay on top of questions and problems my customers have.
  • Saved me heaps of time with templates to answer common problems.
  • Helped me to promptly respond and communicate with customers.
I used Freshdesk for a few years, but LiveAgent has been better and more intuitive for me.
Overall, my experience of LiveAgent and their support of customers has been wholly positive. My use case is basic so I can't comment about all the features and uses of LiveAgent because I don't utilize all that's available. It has certainly delivered all I required from a support desk and more.