Managing Social Network with LiveAgent

I am the leader of the communication team. We take care of the communication of the entire brand, internal and external communication.

With LiveAgent we centralize everything related to social networks: we write posts, respond to comments and messages.

This tool allows us to interact with our followers and give continuity towards the sales departments to those interested in any of our services.

With LiveAgent we managed to avoid the access configuration in each of these networks for the people on the team, giving them a single access. We can also measure and track the performance of each agent: how many comments responded and at what times.