How did an Uruguayan start up decide to hire LiveAgent?

Our central strategy is to put the user at the center of our processes and decisions, seeking to provide a personalized service for each of our travelers. As a result of this, we needed a tool that centralized all communication channels and had CRM components to be able to provide the service we wanted.

Our main challenge, as a startup, was costs. Most of the tools we knew were very expensive, limiting access to functionality and generating long-term commitments that we did not want.

In the research stage we approached many software, but we always ran into some problem: the telephone lines could not be connected because in our markets the technology is very old, or online chatting had a separate cost, or it was not friendly interfaces for users, etc.

When we found LiveAgent we made several video calls with their representatives, generating instances of questions and answers about how we could apply the software to our business. They always understood our need very well and we were totally convinced and finally started testing ourselves with the 14-day free trial. In that time, we diagrammed how we should configure the system to adapt perfectly to our different departments so that, once we implemented it to the rest of the team, it would be a matter of hours to be working and, best of all, without having generated any cost of implementation.

In our case, we use the all-inclusive version that has a cost of USD 39 per agent, and is charged for the period of use. There is no monthly or implementation fee.