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LiveAgent is really easy and convenient to use.
April 09, 2020

LiveAgent is really easy and convenient to use.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with LiveAgent

LiveAgent is not used by all our departments, but is a great help for the ones who uses LiveAgent. With LiveAgent our company communicates with our customers, internally with employees, and also with our partners.
  • LiveAgent is really easy and convenient to use.
  • LiveAgent has great customer support.
  • All technical issues are solved fast in case there is any issue.
  • The appearance could be improved so that it would be a little bit nicer to look at.
  • The internal chat with the employees is not really convenient to use.
  • Great communication through LiveAgent with the clients helps to earn a lot as we can provide better support.
As a customer support in stressful situations it helps that LiveAgent is easy to use, so even if I have to make fast decisions under stress. It is easy to keep the overview in LiveAgent.

It can be that some technical issues regarding calls can appear. The customer support from LiveAgent is very helpful and solve the technical issues fast, therefore I do not miss out on a lot.