Item: Lucid Visual Collaboration Suite
Rating: 10
Author: Jeff Gunderson

Overall Satisfaction with Lucidchart

Usability

The learning curve was about 5-10 minutes. Very simple. I did reach out for help on a few things and was left unattended, which I was hoping for more. But truthfully, my license is so cheap perhaps there's a premium support I needed to sign up for or something to that effect.

Use Cases and Deployment Scope

A big part of my job is mapping our sales processes--both among the sales team and interdepartmental processes between sales and other parts of our organization. Lucidchart is an easy-to-use tool that is cost effective when in need of a way to map out flowcharts and procedural diagramming. I use it as my drawing board before implementing things on other systems or offices.

Having our sales reps clearly understand what to do, how to do it, the order to do it in, and most importantly, why we do it that way is crucial. Lucidchart has helped myself and our sales leaders map out their sales playbook to ensure everyone in training has a very clear understanding and path to follow when it comes time to execute the job.

Pros and Cons

Pros

Mapping processes
Allows for quick tool learning and adoption--can't overstate the ease of use!
Collaboration of diagraming playbooks/flowcharts
Ensures ours sales reps know what to do, how to do it, what order to do it in, and why we do it. Lucidchart is the single source of truth that owns our sales process

Cons

Better customer support, even though needing help is a rare occasion
The spacing and formatting can be a bit finicky

Return on Investment

Ramp and growth for new hires using a Lucidchart-built playbook has increased two times the dollar amount and opps created in same amount of time.
Doubled ramp time by
Increased sales opp creation ramp by 2.5 times
Assisted in remote plan building across sales ops team during COVID

Integrations

I use no formal integration.

Support Rating

I reached out once and it took a significant amount of time to hear back. This is the only area where I have criticism.

Key Insights

Do you think Lucid Visual Collaboration Suite delivers good value for the price?

Yes

Are you happy with Lucid Visual Collaboration Suite's feature set?

Yes

Did Lucid Visual Collaboration Suite live up to sales and marketing promises?

Yes

Did implementation of Lucid Visual Collaboration Suite go as expected?

Yes

Would you buy Lucid Visual Collaboration Suite again?

Yes

Other Software Used

Highspot, Chorus.ai, Bambu

Likelihood to Recommend

Mapping out the sales processes has been key in our growth, planning, and execution as a sales team at PureB2B. Knowing what we need to do and in what order is paramount to any scaling organization's success.

We also used Lucidchart to build an interviewing, hiring, and onboarding framework for job candidates. Being able to visualize, share, and tweak our onboarding process played a big part in us tripling the size of our sales team these past two years.

Comments

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Great product and very good price