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Accessible automation for simple request processes
October 11, 2023

Accessible automation for simple request processes

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

WinAutomation (legacy product)

Modules Used

  • Unattended RPA add-on

Overall Satisfaction with Microsoft Power Automate

I use Microsoft Power Automate to create approval processes. Requests are submitted using an MS Form form, the responses are collated in an MS List document and approve/deny requests are sent to decision-makers. In some cases, subsequent approvals are required from different individuals or teams, so I build a second approval process following the first. These usually end with a notification for action via email and/or MS Teams to the responsible team, after a request has been approved by the various levels of approval. Throughout the process, the List document is updated as to the decisions made and the progress of the request through the process, and the original form respondent, ie the requestor, is notified by email/Teams as well.
  • Automates request processes
  • Moves processes from email inboxes to a public document
  • Automates the compilation of a record of all requests
  • The need to constantly refresh connections
  • More third-party software integrations
  • More auto-completing where long flows recycle information
  • Better templates
  • Better help resources, particularly re the more technical details like strings, numbers
  • Support of non-US time zones!!!!
  • Support of non-US date format!!! You're the only country that uses mm/dd/yyyy
  • Third-party software integrations
  • Approval requests and notifications
  • Accessibility to people with no coding knowledge
  • Creating a record of tasks submitted and completed
  • Moving processes out of email exchanges
  • Saving request submitters from having to recall dollar amount thresholds
I have not used the AI tools

Do you think Microsoft Power Automate delivers good value for the price?

Not sure

Are you happy with Microsoft Power Automate's feature set?

No

Did Microsoft Power Automate live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Microsoft Power Automate go as expected?

I wasn't involved with the implementation phase

Would you buy Microsoft Power Automate again?

Yes

Microsoft Power Automate works well for creating a form that then initiates a simple approval mechanism, or adds a task to an MS Planner board. However complicated approval processes, say involving different paths/approvers depending on money amount threshold; In my opinion,it gets very fiddly and time-consuming, and subsequent maintenance or updates become difficult, particularly for someone who is new to this flow (ie not the original creator). Updating email addresses across a long flow is also a very manual process - a replace all function would be useful.