Overall Satisfaction with MindTouch
We use MindTouch as a training tool and repository for internal documentation. We also have a public portion of the site used as eSupport for our customer base. We limit the number of authors to ensure the accuracy of published information. MindTouch has become an integral partner. Our users utilize our MindTouch site daily and it has been a wonderful tool for us to quickly launch new information.
- The search function is incredibly helpful so that users can quickly locate what they are looking for.
- The ability to attach various file types allows us to store nearly all of our documentation in a single site.
- Allowing comments lets the user provide feedback to the admin when items need to be updated.
- The search function should continue to be enhanced to make it an even more useful tool.
- I'm not sure if it is possible, but when a page is being written, it would be amazing if the user could be prompted if similar content already exists.
- Drag pictures to imbed them on a page rather than just attach them!
- This has increased our speed to market for new products.
- It has created a faster sales cycle.
- It has improved communication between various departments.
- Knowledge Base and Home Grown Site
We evaluated various knowledge base options and previously used a home-grown site for documentation. Mindtouch had more options than we knew were possible and provided a more robust product.