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GREAT SALES TEAM WITH AVERAGE CUSTOMER SERVICE
December 13, 2022

GREAT SALES TEAM WITH AVERAGE CUSTOMER SERVICE

JUDY NIPPER | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Motive

We are a permitting company, we are a one stop shop for truckers. When they come to us for services one of the services we offer them in tracking and elog service. We do everything from getting their llc or inc, permits, tags, and fuel tax service. A big part of doing the fuel taxes is getting miles from the trucks. We use Motive and we are able pull miles with out depending on the customers to do anything. We currently have over 300 devices on our customers trucks. Having a dependable tracker and elog on the trucks keeps them legal and allows us to be able to get info from the trucks without having the customer do anything.
  • We have a great customer service rep very easy to talk to and very depenable.
  • Fast shipping
  • Customer service
  • Rewards program
  • Helps our customers be legal and have the elog required by law.
  • Helps us be able to collect miles in order to do fuel taxes.
My sales person is great. My experience with customer service is average.
Keeping our customers legal on the road with elogs
Customer service is average
Fleetmatics geo tab

Do you think Motive delivers good value for the price?

Yes

Are you happy with Motive's feature set?

Yes

Did Motive live up to sales and marketing promises?

No

Did implementation of Motive go as expected?

Yes

Would you buy Motive again?

Yes

In my case the main problem I have is because all the contracts are on us trans carolina permits inc but the sales force calls the end user talks to them and they allow them to order additional devices and we are billed for those devices with out our approval. This is a huge problem for us.