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Revenue Cycle perspective
January 05, 2024

Revenue Cycle perspective

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

NextGen Enterprise EHR

Overall Satisfaction with NextGen Healthcare EHR

EHR is used for patient care documentation, including prescription management, laboratory interface and follow up; integrates with Practice Management for billing and financial reporting.
  • real time charting
  • interface with outside laboratory
  • scripting to outside pharmacy
  • it would be helpful to be able to enter a lab order without immediately triggering charges, similar to how the medications module works where you enter a prescription but it doesn't trigger charges until the medication is dispensed
  • easier way to change from lab being performed in house to lab order being given to patient for outside lab
  • greater flexibility in reporting; it would be good if all data fields were available on all reports rather than limited to certain scope
  • seamless connection of diagnosis codes with appropriate services lines so a user wouldn't have to manually manipulate to make the associations.
  • better tracking by responsible payer, we have consistent issue with charges and adjustments ending up in the wrong bucket resulting in false credit and lost tracking of appropriate A/R
  • improved cash flow because claims go out daily and remittance come back through the clearinghouse. Days in A/R averages around 30 which is less than half what it was with paper records and claims
  • patients enrolled in the portal have access to their results and can communicate with us securely
  • charge, adjustment and payment data is exported to Excel templates and imported into our general ledger saving many hours of manual work
we don't use this currently but do recognize the advantages
our providers don't find it especially easy to use

Do you think NextGen Healthcare EHR delivers good value for the price?

Not sure

Are you happy with NextGen Healthcare EHR's feature set?

No

Did NextGen Healthcare EHR live up to sales and marketing promises?

No

Did implementation of NextGen Healthcare EHR go as expected?

Yes

Would you buy NextGen Healthcare EHR again?

No

We use Ochin templates rather than NextGen native templates. The clinical staff find it cumbersome with too many clicks.

NextGen Healthcare EHR Feature Ratings

8.0
Real-time eligibility verification
8
Coding
8
Claims management
8
Patient billing
8
Financial Reporting
8
7.0
Automated appointment reminders
7
Calendar interface
7
Medical Inventory Management ()
Not Rated
8.3
Charting / document management
8
Templates
Not Rated
E-prescribing
9
Patient portal
8
Mobile/tablet support
Not Rated
Speech recognition
Not Rated
Integration with other EMR and PM systems
Not Rated
Customization
Not Rated
10.0
HIPAA compliance
10
8.0
Multi-office / multi-physician capabilities
8

NextGen Healthcare EHR Support

Tier 1 support is useless. They gather details we've already provided and have no idea how to help us. Techs just call rather than scheduling an appointment which means we are in the middle of something else and our internal IT is unavailable to provide appropriate connection. Webex details aren't provided in advance of the call so it's difficult to get connected timely to have a conversation in real time during the support session. Many issues drag on for months and tickets get closed without resolution. It's a "known issue" is the most unhelpful response to a recurring problem. UGM Learning Lab is perfect because the issues based experts are there! It would be ideal to always be connected like that in real time.
ProsCons
Quick Initial Response
Slow Resolution
Poor followup
Less knowledgeable
Problems left unsolved
Not kept informed
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
I don't think so. Why should that be necessary? Quality support should be provided timely to all users
In the Learning Lab at UGM, PM issues are addressed and resolved or appropriate follow up provided