Good.. But, In My Opinion, It Could Be So Much Better
March 18, 2024
Good.. But, In My Opinion, It Could Be So Much Better
Score 7 out of 10
Vetted Review
Verified User
Software Version
NextGen Enterprise EHR
Overall Satisfaction with NextGen Healthcare EHR
In work with multiple practices that use NextGen Healthcare EHR. The product allows staff and providers a space to document all care rendered to patients. Most of my practices are 100% electronic documentation, so the scope is broad.
- My phrases (old version)
- Guiding specific workflow with panels that can be "re-ordered"
- Allowing a space to capture the most vital information
- In my opinion, changing basic functionality like overhauling my phrase module instead of addressing functionality that has been failing or "broken" for years.
- Having account managers/executives (or whatever title NextGen is assigning to the client experience at this time) who know the specific practice specialty and client's regional (state to state) needs and upcoming healthcare regulation changes that are rolling out. Understanding which regulations will be pushed and those that need to be addressed by NextGen Healthcare EHR and the practice.
- I believe the "knowledge base" of the community isn't very user-friendly and is extremely hard to research modules, specialties, or template-specific information.
- On the community, it would also be helpful for users to "merge" accounts if they leave a practice and go to another for things like NextGen certifications, and if working with multiple practices to use a single login to access all practices via a drop-down option or some other solution.
- Having a better and more accurate "help", many of the walk-thru and nomenclature still reflect past versions and sunset features. It creates confusion for users (trying to solve a problem on their own) and for tech/app support staff when a feature is no longer there or the name has changed.
- In my opinion, NextGen Healthcare EHR users regularly report too many clicks, even though there was a NextGen campaign (to reduce clicks) 3 or more years ago.
- I feel like you should listen to your users. I was so impressed with NextGen's vision and follow-through on this in 2006-2009 as a user. However, I'm so disappointed now when I have to consistently tell practices that while I can submit an idea as an enhancement request on their behalf, it's not likely to be addressed and improved.
- In my opinion, I believe you should stop laying off knowledgeable staff every 2 years only to hire staff that NextGen Healthcare EHR clients end up training when the NextGen employee has no idea how to address the issue. I feel like it's a frustrating and disgusting way to operate such a large company to show your shareholders that the profit looks good.
- While in some cases, NextGen Healthcare EHR improves efficiency, most practices are not able to reduce staff, they usually have to actually have .5-1 more employees per physician or midlevel provider. These employee roles change and shift throughout the implementation and into the adaptation process. Those staff generally slowly transition to where they are needed next.
Not used at this time.
Do you think NextGen Healthcare EHR delivers good value for the price?
Not sure
Are you happy with NextGen Healthcare EHR's feature set?
No
Did NextGen Healthcare EHR live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of NextGen Healthcare EHR go as expected?
I wasn't involved with the implementation phase
Would you buy NextGen Healthcare EHR again?
Yes