Overall Satisfaction with NICE inContact CXone
We use NICE inContact CXone across our whole organization, across multiple sibling companies under the same corporate umbrella, and across multiple divisions and departments within each.
- Allowed for rollout of at-home workforce with no hardware
Yes - Avaya
NICE inContact CXone is great for a contact center that handles multiple types of customer interactions--email, chat, voicemail, live calls.