Great Virtual Call Center Software
March 22, 2020
Great Virtual Call Center Software
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with NICE inContact CXone
We use NICE inContact CXone across our whole organization, across multiple sibling companies under the same corporate umbrella, and across multiple divisions and departments within each.
- Multiple channel routing and skills
- Consolidated reporting
- Scripting and automation abilities (like integrating with SharePoint)
- I'm not a giant fan of the MAX user interface, particularly the mouse-over hover panels.
- Patron-facing chat interface could stand to be modernized.
- Allowed for rollout of at-home workforce with no hardware
Yes - Avaya